BBQVille Canada is the Canadian Satellite Partner of Grilla Grills and works with Grilla Grills to warranty their products. All exchanges/returns or repairs will be evaluated on a case-by-case basis. Items that have been damaged due to improper use or negligence are non-warrantable. Shipping of the item back to BBQVille Canada will be at the customer’s expense.
No returns on open or used packaging or products. All items must be returned in original packaging that can be resold. Perishable items such as sauces and rubs cannot be returned. All returnable items must be returned within 10 days of purchase.
Should you need to exchange/return/repair a product, please send an email to [email protected] with the details of your exchange/return/repair request BEFORE you send the item to us. We will then direct you on how/where to send item.
It is up to the customer to verify address information at the time of order. BBQVille Canada is not responsible for incorrect mailing addresses or delays in shipping due to carrier issues. Packages returned to BBQVille Canada as a result of an invalid or incorrect mailing address will be subject to a return shipping fee.